Doctors Online


BCBSRI Doctors Online

When you don’t feel well, or your child is sick, the last thing you want to do is leave the comfort of home to sit in a waiting room. Now, you don’t have to.

Doctors Online* lets you see and talk to a board-certified doctor from your mobile device or computer without an appointment. Connect from work, home, or almost anywhere, 24/7. Most visits take about 10-15 minutes, and no referral is necessary.

Consider using Doctors Online when:

  • Your doctor is not available
  • You become ill while traveling
  • You are seeking diagnoses and treatment for common, non-emergency medical conditions such as allergies and migraines
  • You want to talk to a behavioral health specialist** (PLEASE NOTE: If you are seeking immediate mental health assistance related to COVID-19, please contact the State's Employee Assistance Program instead.)

To access Doctors Online:

  • Download the BCBSRI Drs. Online app from the Apple® or Google Play® store, or visit drs-online.com.
  • If you are enrolled in the Anchor or Anchor Plus medical plan, there is a $15 co-pay when you talk to a board-certified doctor via Doctors Online. If you are enrolled in Anchor Choice with HSA, you will pay the full cost of a doctor's visit based on the negotiated rate with BCBSRI if you have not reached your deductible; after reaching your deductible you will pay a 10% coinsurance.
  • PLEASE NOTE: BCBSRI is waiving member cost sharing (copay, deductible, and/or coinsurance) for Doctors Online during the COVID-19 public crisis. Please see the News & Announcements page for the latest updates regarding COVID-19.)

* In the case of an emergency, you should always call 911. Doctors Online is not intended to replace these services and should not be used in those circumstances. Doctors Online is a telemedicine service provided by American Well®, an independent company that administers Doctors Online on behalf of BCBSRI.
** Available by appointment.
*** Only active State of Rhode Island employees who are paying State medical co-share premium payments at the time of the incentive payout(s) are eligible to receive co-share credit incentives.