Status Changes


Under IRS rule, pre-tax benefit elections are irrevocable during a plan year and may only be changed if certain qualifying events occur that create a change in status. These status change events allow you to enroll in, waive, or make changes* to the following benefits within 31 days of a qualifying event:

  • Medical/prescription
  • Dental
  • Vision
  • Flexible spending accounts (FSA)
  • Life insurance (subject to evidence of insurability with Aetna)
  • Legal services

Status change elections and any supporting documentation must be submitted to the OEB within 31 days of any qualifying event. Any request beyond the 31-day window will be denied.

For birth/adoption or a return from an unpaid leave of absence, coverage is effective as of the event date. All other status change elections are effective as of the next pay period following the event date.

* You may NOT make changes at the PLAN level for a coverage that you had already enrolled in. Example: If you had enrolled in Anchor Plus, so long as your qualifying event is consistent with your requested change, you may switch from single coverage to family coverage and vice versa, but you may NOT switch to Anchor or Anchor Choice.


What's Considered a Qualifying Event?

  • Marriage
  • Divorce
  • Death
  • Birth
  • Adoption
  • Employee turning 26 and losing coverage under parent's plan
  • Certain family relations orders/decrees
  • Family member entering the US under a visa
  • Change from full-time to part-time employment or vice versa for you or your spouse/domestic partner
  • Commencement or return from an unpaid leave of absence for you or your spouse/domestic partner
  • Employment begins or ends, or open enrollment period for spouse/domestic partner

How Do I Make a Status Change Election?

If you are commencing or returning from an unpaid leave of absence

Please email for assistance on processing your benefit elections.

All other qualifying events
  1. Log into Workterra at sori.workterra.net to make changes to your medical/prescription, dental, vision, FSA, life insurance, and/or legal coverage. You will also submit any necessary supporting documentation through Workterra.
  2. › Login credentials
    • User Name: First initial of your first name, your full last name (no hyphens, apostrophes, spaces or titles), last four digits of your SSN
      • Example: if your name is John O’Brien-Johnson, Jr. and the last four digits of your SSN are 1234, your user name would be “jobrienjohnson1234”
    • Password: First five digits of your SSN.
      • You will change this upon first login. Be sure to write down your new password!
    • Company: Rhode Island (not case sensitive; space between "Rhode" and "Island" is required)
    • Can't log into Workterra / need help resetting your password? Call the BCBSRI State Employee CARE Center at (401) 429-2104 or 1-866-987-3705. CARE Center hours are Monday–Friday, 8am–8pm and Saturday, 8am–12pm.
  3. Follow the Workterra User Guide for detailed instructions on how to initate a qualifying event and make your elections in Workterra.

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Supporting Documentation

› Marriage
  • A copy of the marriage certificate
  • Dual State-employed spouses—If both you and your spouse are State employees, you must complete Dual State-Employed Spouses Declaration in OnlinEnroll
› Divorce
  • A copy of the final divorce decree
› Death
  • A copy of the death certificate or obituary
› Birth
  • A copy of the birth certificate. (We understand that this takes time. Please add your newborn as a dependent within 31 days of date of birth and follow up with the birth certificate once received; same for the social security number.)
› Adoption
  • A copy of the adoption decree
› Loss of coverage/Employee turning 26 and losing coverage under parent's plan
  • A HIPAA letter from the other carrier, or
  • A COBRA letter that shows coverage is being offered due to a loss of coverage elsewhere
› Certain family relations orders/decrees
  • Legal documents from a court order
› Family member entering the US under a visa
  • A copy of the visa (or other official document supporting entry into the US). (We understand that it takes time for your family member to obtain their social security number. Please add your family member within 31 days of their entrance and follow up with their social security number once received.)
› Change from full-time to part-time employment or vice versa for you or your spouse/domestic partner
  • If a State employee
    • A copy of the CS3
  • If not a State employee
    • A letter from the other employer's HR office proving a loss of coverage due to the employee no longer being eligible
› Commencement or return from an unpaid leave of absence for you or your spouse/domestic partner
  • If a State employee
    • A notification from HR stating that the employee is going on leave or returning from leave
  • If not a State employee
    • A letter from the other employer's HR office proving a loss of coverage due to a leave, or a gain of other coverage due to a return
› Employment begins or ends, or open enrollment period for spouse/domestic partner
  • A letter from the spouse's HR office indicating a start of employment, a termination of employment, or open enrollment

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