Health Benefits Online Enrollment

How to Enroll

  1. Research your 2019 benefit options
  2. Have your PCP ID number(s) ready
    • If you and your family have preferred PCP(s) If you want UnitedHealthcare to choose your PCP for you
      Obtain the PCP 14-digit ID number(s) and have them ready before enrolling online.
      • Find your PCP ID number(s) under "Navigate Plus" on
      • Your PCP must be a general practice physician, family practice physician, pediatrician, internal medicine physician, nurse practitioner or physician's assistant.
      • Your PCP must participate in UnitedHealtcare’s Navigate Plus network and be located in RI, CT, MA, NH or ME.
        • If you enter a PCP ID number for a doctor not located in one of these states, a different PCP will be assigned based on your zip code.
      • If your PCP is showing as out-of-network, or if you cannot find your PCP following the instructions above, contact OEB for assistance
      PCP will be automatically assigned based on your zip code.
  3. Access OnlinEnroll
    • Log onto
    • User Name: First initial of your first name, your full last name (no hyphens, apostrophes, spaces or titles), last four digits of your SSN
      • Example: if your name is John O’Brien-Johnson, Jr. and the last four digits of your SSN are 1234, your user name would be “jobrienjohnson1234”
    • Password: First five digits of your SSN (you will change this upon first login)
    • Company: Rhode Island (not case sensitive; space between "Rhode" and "Island" is required)
  4. When using OnlinEnroll, please note the following:
  5. › Adding NEW spouse/dependent(s) and receiving approval
    • NOTE: Any dependents already enrolled in medical, dental and/or vision coverage in 2018 will be pre-loaded into OnlinEnroll.
    • If you are adding a NEW dependent, have supporting documentation scanned and ready for upload onto OnlinEnroll
      • If you not have access to a scanner, you can either:
        • Fax the supporting documentation to OEB at (401) 574-9281. You must use a fax cover sheet and clearly indicate your full name, date of birth, and last 4 digits of SSN. Without a fax cover sheet, the addition and enrollment of your dependent(s) may be delayed.
        • Take a clear picture of the supporting documentation with your smartphone and save it as a PDF with a max file size of 4096 KB. You can upload this PDF to OnlinEnroll.
    • Any added dependent(s) will be pended for OEB review. You can continue enrollment, but you will not be able to enroll newly added dependent(s) in coverage until you receive an approval email from
    • Once you receive the approval email, please return to OnlinEnroll to add the dependent(s) to the desired plan(s).
    › Enrolling and confirming dependent(s) in OnlinEnroll
    • You MUST check the box(es) next to any dependent(s) in order to enroll them.
    • After completing all of your plan elections you will come to the Confirmation Statement. If you enrolled any dependent(s), be sure to check that their name(s) appear in the FUTURE ENROLLMENT SUMMARY section.
      • If your dependent(s) do not appear in Future Enrollment Summary, that means they are NOT enrolled! You must return to the enrollment screen and check the box(es) next to their name(s).
    › Regarding coverage for ex-spouses

    When you log into OnlinEnroll, if your ex-spouse is currently covered, you will see that their relationship status is "Spouse."

    • If you are divorced and your ex-spouse has been continuously covered under your plan since before January 1, 2014, and you intend to continue that coverage in 2019, please do not change your ex-spouse’s relationship status to "Ex-Spouse." If you change the status to "Ex-Spouse" they will be ineligible for coverage, any current coverage will be terminated and COBRA will be offered.
    • If you wish to remove your ex-spouse from coverage, change their relationship status to "Ex-Spouse."
    • Please note that ex-spouses not continuously covered since before January 1, 2014 are ineligible for coverage.
    › Disable pop-up blocker

    OnlinEnroll will not function properly if your internet browser's pop-up blocker is enabled. If the pop-up blocker is enabled, you will see a yellow banner on the login screen. Be sure to disable the pop-up blocker before you proceed.

    Disable pop-up blocker

    If you see this yellow banner, disable your pop-up blocker!

    › Reviewing & updating PCP(s) in OnlinEnroll

    See the instructions below for how to review and update your PCP(s) designation

    How to find and update your PCP in OnlinEnroll

The information above is only applicable for active employees enrolling in or waiving the 2019 medical/prescription, dental and vision plans. If you are looking to enroll in FSA, deferred compensation, life insurance, legal services, and short-term disability insurance, please visit the respective pages.

If You Need Assistance

  • If you are having difficulty using OnlinEnroll:
    • Review the OnlinEnroll Employee Self-Service Guide
    • If you need technical assistance, contact the OnlinEnroll help desk at (888) 327-2770. This number should only be used for technical issues, not for benefits questions.
  • If you don't have access to a computer on your own, please see the Open Enrollment Computer Labs Schedule for a list of locations that provide computer access.
  • For general benefits questions, email the Office of Employee Benefits at or call (401) 574-8530.
  • Plan administrator contacts: